During the COVID-19 pandemic there was a large increase in the amount of telehealth services that were provided for patients. This was to help minimize the amount of contact between people in order to promote better social distancing. However, many patients experienced problems with their insurance during this transition to telehealth services.
One of the largest problems patients are running into is the fact that some insurance providers do not cover remote care. 74% of patients are interested in using telehealth services, but 17% aren’t sure if they will be able to have it covered by their insurance. What’s more is that telehealth providers often don’t have any front office staff like in traditional offices who help to verify insurance coverage. This means patients sometimes are charged the full price for their visits when they are unaware they do not have the correct coverage.
Applications are being used now to help and solve some of these problems. With insurance capture technology, patients can be sure of their coverage and it can be easier for providers to understand their plan. This makes copayments and deductibles more understandable and ensures that patients will not be left having to pay full price for their visits due to not being sure of their coverage. Learn more about these new applications of insurance card scan and how they are solving insurance problems in the telehealth sphere in the infographic below: